Apnar Doctor by Zeppelin Limited

Terms and Conditions of Use

These Terms govern access to and use of the Apnar Doctor mobile application and any associated website, services and features (together, the "Service" or "Platform"), owned and operated by Zeppelin Limited, a company incorporated in Bangladesh with its registered office at Flat B2, House 323, Lane 5, Baridhara DOHS, Dhaka 1206.

The Service is offered in connection with our partner healthcare facility, Medical College for Women and Hospital (MCWH), which provides the underlying medical, diagnostic and consultation services booked through the Platform.

By creating an account, browsing, or otherwise using the Service, you agree to be bound by these Terms and by our Privacy Policy, which is incorporated into these Terms by reference. If you do not agree, you must not use the Service. If you are creating or managing a profile on behalf of a dependent — a child, elderly parent or other family member — you confirm that you are legally authorised to act on that person's behalf and that you accept these Terms for and on their behalf.

1. Definitions

• Account — the registered user profile created on the Platform, including any linked dependent profiles.
• Dependent — a family member added to a primary user's Account, for whom the primary user manages bookings, records and payments.
• Membership Plan — the optional Platinum, Gold or Silver subscription tiers offered on the Platform.
• Digital Health Card — the virtual membership card generated for active subscribers for identification and priority access at the Partner Hospital.
• Services — appointment booking, diagnostic test booking, digital prescriptions, notifications, the Digital Health Card, and related features described in the app.
• Payment Partner — DgePay, our third-party payment gateway aggregator, together with the underlying mobile financial services and financial institutions it connects to (bKash, Nagad, card networks and participating banks).

2. Eligibility and Account Registration

2.1 You must be at least 18 years old and capable of entering into a binding contract under the Contract Act, 1872 to register a primary Account. Users below 18 may only be added as dependents under a parent's or legal guardian's Account.

2.2 Registration requires a valid mobile number and/or email address and may be completed via supported social login options. Access to certain features requires verification through a One-Time Password (OTP) sent to your registered mobile number or email.

2.3 You are responsible for maintaining the confidentiality of your login credentials and OTPs, and for all activity that occurs under your Account. Notify us immediately at apnardoctorbd.ltd@gmail.com or 01706 955428 if you suspect unauthorised access.

2.4 You agree to provide accurate, current and complete information — including name, age, gender and contact details — during registration and to keep such information updated. We may suspend or terminate accounts containing information we reasonably believe to be false, misleading or impersonating another person.

2.5 Primary users may create and manage profiles for dependents. The primary user is responsible for the accuracy of dependent information and for any bookings, payments or disclosures made in relation to a dependent profile.

3. Description of Services

3.1 Doctor appointments

The Platform displays a catalogue of participating doctors, their specialities and consultation hours, as made available by the Partner Hospital. You may view, select and confirm an appointment slot. Confirmation of a booking through the app does not guarantee that a specific doctor will be available at the confirmed time in the event of unforeseen circumstances — doctor illness, emergency or facility disruption; in such cases we or the Partner Hospital will use reasonable efforts to notify you and offer rescheduling.

3.2 Diagnostics and lab services

The Platform provides a searchable catalogue of laboratory tests (e.g. CBC, Lipid Profile) with pricing and availability as provided by MCWH. You may select tests and schedule a time slot for physical sample collection at the hospital. Test pricing, methodology, turnaround time and accuracy of results are determined and provided solely by MCWH and its laboratory partners; Zeppelin facilitates booking and payment only and does not itself perform diagnostic testing.

3.3 QR code and Digital Health Card

On completion of a booking, a QR code containing your booking and patient details will be generated for use at the hospital reception. Active Membership Plan subscribers receive a Digital Health Card for identification and fast-track priority access to certain services at the Partner Hospital, subject to the Partner Hospital's operating policies and capacity at the relevant time.

3.4 Digital prescriptions and records

Where a consultation results in a prescription, the digital prescription will be made available in your Account. Prescriptions, diagnostic test results, appointment schedules, hospital records and payment receipts may be downloaded as PDF files from the app for your personal record-keeping.

3.5 Notifications and support

We send in-app notifications for appointment reminders, system updates, prescription availability and test results. A Help section with FAQs and "Contact Us" options is available for support queries.

4. Medical Disclaimer

4.1 Apnar Doctor is a booking, records and payment facilitation platform, not a medical provider. All medical consultations, diagnoses, prescriptions and diagnostic testing are independently performed and issued by licensed doctors and laboratory professionals of the Partner Hospital (MCWH), who alone are responsible for the clinical care provided to you.

4.2 The Platform and its content — including FAQs, notifications and any general health information — are provided for informational and scheduling purposes only and do not constitute medical advice. Always consult a qualified physician for diagnosis and treatment decisions.

4.4 Consultations and prescriptions are provided in accordance with applicable telemedicine and medical practice guidelines issued by the Directorate General of Health Services (DGHS) and the Bangladesh Medical and Dental Council (BM&DC). Doctors listed on the Platform are independently credentialed by MCWH.

5. Membership Plans, Payments and Refunds

5.1 Membership Plans (Platinum, Gold, Silver) are optional. Benefits, pricing and validity periods for each tier are as displayed in the app at the time of purchase and may be updated by us from time to time; changes will not affect benefits already paid for during an active, unexpired term.

5.2 Payments for Membership Plans, lab tests and other paid Services are processed through DgePay, our payment gateway partner, which supports bKash, Nagad, Visa/Mastercard/Amex, and participating banks. By making a payment, you also agree to DgePay's terms of service. We do not store your full card or mobile financial services credentials; these are handled directly by DgePay's secure systems.

5.3 All fees are quoted in Bangladeshi Taka (BDT) unless stated otherwise and are inclusive of applicable taxes unless stated otherwise.

5.4 Refunds and cancellations. Appointment or test bookings may be cancelled or rescheduled up to the cancellation window stated in the app before the scheduled time for a full refund to your original payment method, processed within the period stated at the time of cancellation, subject to the Partner Hospital's cancellation policy. Membership Plan fees are treated as stated in the app at purchase, except where a refund is required by law or where we are unable to provide the purchased benefits. Amounts already spent on completed consultations or completed tests are non-refundable.

5.5 Failed, disputed or fraudulent transactions will be investigated in coordination with the relevant Payment Partner; we reserve the right to suspend Services linked to a disputed transaction pending resolution.

6. User Responsibilities and Prohibited Conduct

You agree that you will not:

• provide false medical, personal or payment information, or impersonate another person;
• book appointments or tests with no intention of attending, or engage in abusive or fraudulent booking patterns;
• attempt to access another user's Account, dependent profile, records or Digital Health Card without authorisation;
• upload, transmit or share content that is unlawful, defamatory, obscene, or infringes the rights of others;
• reverse-engineer, scrape, or interfere with the security or normal operation of the Platform;
• use the Service for any purpose that violates applicable Bangladeshi law, including the Cyber Security Act, 2023 and the Personal Data Protection Act, 2026.

We reserve the right to suspend or terminate accounts that violate this section, and to report unlawful activity to the appropriate authorities.

7. Intellectual Property

The Platform — including its software, design, logos, trademarks (including "Apnar Doctor") and content — is owned by Zeppelin Limited or its licensors and is protected by applicable intellectual property laws of Bangladesh. You are granted a limited, non-exclusive, non-transferable, revocable licence to use the app for personal, non-commercial purposes in accordance with these Terms. No other rights are granted.

8. Third-Party Services

The Platform integrates with third-party Payment Partners and may link to third-party websites or services. We are not responsible for the content, accuracy or practices of third parties. Your use of such third-party services is subject to their own terms and privacy policies.

9. Limitation of Liability

9.1 To the maximum extent permitted by applicable law, Zeppelin Limited provides the Platform on an "as is" and "as available" basis and makes no warranty that the Service will be uninterrupted, error-free, or free of harmful components.

9.2 Zeppelin Limited is not liable for the clinical judgment, diagnosis, treatment, prescriptions, or quality of medical or diagnostic services provided by doctors, nurses or laboratory staff of the Partner Hospital; such liability rests with MCWH and its licensed practitioners in accordance with applicable medical practice regulations.

9.3 To the extent permitted by law, our aggregate liability arising out of or relating to the Service shall not exceed the total fees paid by you to Zeppelin Limited (excluding amounts passed through to MCWH or Payment Partners) in the twelve (12) months preceding the claim. Nothing in these Terms limits liability that cannot be excluded under Bangladeshi law, including for death, personal injury caused by our gross negligence, or fraud.

10. Indemnification

You agree to indemnify and hold harmless Zeppelin Limited, its officers, employees and the Partner Hospital from any claims, losses or damages arising from your breach of these Terms, misuse of the Service, or violation of applicable law.

11. Suspension and Termination

11.1 You may deactivate your Account at any time through the app or by contacting support. Deactivation does not automatically delete records that we are required to retain under applicable law or medical record-keeping obligations. To request deletion, see Delete your account.

11.2 We may suspend or terminate your access to the Service, with or without notice, if we reasonably believe you have violated these Terms, engaged in fraudulent activity, or where required by law or by MCWH for patient safety reasons.

12. Changes to these Terms

We may update these Terms from time to time to reflect changes in our Services or applicable law. Material changes will be notified through the app or via your registered contact details, and will take effect on the date stated in the notice. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

13. Governing Law and Dispute Resolution

These Terms are governed by the laws of the People's Republic of Bangladesh. Any dispute arising out of or in connection with these Terms or the Service shall first be attempted to be resolved amicably through good-faith negotiation; failing which, the dispute shall be subject to the exclusive jurisdiction of the courts in Dhaka, Bangladesh.

14. Contact Us / Grievance Officer

For any questions, requests or complaints regarding these Terms, the Service or your personal data, please contact:

© 2026 Zeppelin Limited. Operated from Dhaka, Bangladesh.