Return or Refund Policy
When payments for Apnar Doctor services may be refunded, when amounts become non-refundable, and how payment-processor fees are handled.
This Return or Refund Policy applies to payments made through the Apnar Doctor mobile application and related services operated by Zeppelin Limited. It should be read together with our Terms and Conditions, which also describe membership plans, payments and cancellations.
1. Non-refundable amounts
In the event that the payment has been debited and the service has been duly provided, the amount becomes non-refundable.
2. When refunds are granted
Refunds shall only be granted if both of the following apply:
- the payment was successfully processed and debited by the user's banking institution, mobile financial services (MFS) provider, or payment facilitator; and
- the service has not been rendered.
If payment was never successfully debited, there is no refund to process. If the service has already been provided, the paid amount is not eligible for a refund under this Policy.
3. Payment processor fees
The client shall bear all fees and charges incurred from the payment processor.
4. Contact
For additional information about returns or refunds, please contact the designated telephone number or send an email:
9, Mohakhali C/A, 7th Floor,
Dhaka 1212
Trade License: TRAD/DNCC/002985/2022
